This Privacy Policy explains what personal information b9gme collects, how it is used, who it may be shared with, and what rights you have in relation to your data. Please read it carefully alongside our Terms & Conditions before using the platform.
These cards highlight key privacy principles. They do not replace the full policy below.
We collect registration details, identity documents for KYC, transaction records, device and usage data, and support communications. We collect only what is necessary for account management, compliance and service delivery.
Your data is used to operate and secure your account, process transactions, verify your identity, comply with anti-money laundering obligations, and improve platform performance. It is not sold to third-party advertisers.
Data may be shared with payment processors, identity verification providers, licensing regulators, fraud prevention services and legal authorities where required. Third parties are bound by data-processing agreements consistent with this policy.
All data is protected with 256-bit SSL encryption in transit. Access to personal records is restricted to authorised personnel on a need-to-know basis. Security practices are reviewed regularly against applicable data protection standards.
Depending on applicable law, you may have the right to access, correct, delete or restrict the processing of your personal data. You may also withdraw consent where processing is consent-based. Contact support to exercise any of these rights.
b9gme uses essential, functional and analytics cookies. Essential cookies are required for platform operation. Non-essential cookies support session performance and usage analytics. You can manage cookie preferences through your browser settings.
b9gme ("the Platform", "we", "us", "our") is committed to protecting the personal data of every individual ("you", "your", "User") who interacts with our website, mobile interface and associated services. This Privacy Policy describes our practices in relation to the collection, use, storage, sharing and protection of personal information.
This policy applies to all users of the b9gme platform, including users who access the platform from Pakistan. By registering an account, making a deposit or otherwise using any of our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we process personal data, you should not use the platform.
b9gme operates under international licensing arrangements. We are not subject to Pakistani data protection legislation as a regulated entity, as the platform is not licensed by any Pakistani authority. However, we treat the privacy of Pakistani users — whether in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar or elsewhere — with the same seriousness as users from any other jurisdiction.
Note: This Privacy Policy should be read alongside our Terms & Conditions. Definitions used in the Terms & Conditions apply here unless separately defined below.
In this Privacy Policy, the following terms carry the meanings set out below:
| Term | Meaning |
|---|---|
| Personal Data | Any information that identifies or could reasonably identify a living individual, directly or in combination with other data. |
| Processing | Any operation performed on personal data, including collection, recording, storage, use, disclosure, erasure or destruction. |
| Data Controller | b9gme — the entity that determines the purposes and means of processing personal data. |
| Data Processor | A third-party service provider that processes personal data on behalf of b9gme under a contractual data-processing agreement. |
| KYC Data | Identity and address verification documents submitted during the Know Your Customer process, including government-issued ID and proof of address. |
| Consent | A freely given, specific, informed and unambiguous indication of agreement to personal data being processed for a defined purpose. |
| Cookie | A small text file placed on a user's device by a website to store session or preference information. |
b9gme collects personal data through several channels. The categories of data collected and their collection methods are described below:
When you create an account on b9gme, we collect:
To comply with identity verification, age verification and anti-money laundering obligations, we collect:
We maintain records of all deposits, withdrawals, bets placed, bonuses claimed and account balance changes. Payment method identifiers are stored for transaction matching and AML compliance. Payment provider names such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are referenced as familiar Pakistani payment channels for contextual purposes — their names in transaction records reflect user-selected methods only and do not imply any partnership with those providers.
Automatically collected technical data includes:
When you contact our support team via live chat or email, we retain records of the communication including any personal data you provide within it. This data is used for case resolution, training and service improvement purposes.
Where data protection legislation applies to our processing activities, we rely on the following legal bases:
| Processing Activity | Legal Basis |
|---|---|
| Account creation and management | Performance of contract — necessary to provide the services you have requested. |
| KYC identity and age verification | Legal obligation — required under anti-money laundering and licensing regulations. |
| Transaction processing | Performance of contract — necessary to process deposits and withdrawals. |
| Fraud detection and prevention | Legitimate interests — protecting the platform and its users from financial crime. |
| Responsible gambling monitoring | Legal obligation and legitimate interests — duty of care to players. |
| Analytics and platform improvement | Legitimate interests — improving service quality and user experience. |
| Marketing communications | Consent — only where you have explicitly opted in to receive promotional messages. |
b9gme uses personal data for the following purposes:
To create and maintain your account, process deposits and withdrawals, settle bets, administer bonuses and provide access to all platform features. Without this processing, the service cannot be delivered.
To verify your age and identity as required under our licensing obligations, and to fulfil anti-money laundering (AML) and counter-terrorist financing (CTF) due diligence requirements. Accounts that do not complete KYC verification within the required timeframe may be restricted.
To monitor account activity for signs of problem gambling, to enforce self-exclusion requests, to apply deposit and loss limits you have set, and to fulfil any responsible-gambling obligations under applicable licensing terms. This processing serves both your interests and those required of us as a licensed operator.
To detect, investigate and prevent fraudulent activity, collusion, money laundering, bonus abuse, unauthorised account access and any other conduct that violates our Terms & Conditions or applicable law. This includes cross-referencing data with fraud prevention databases maintained by third-party security service providers.
To respond to your enquiries, resolve disputes, process complaints and maintain a record of communications. Support interactions may be recorded for quality assurance and training purposes.
Aggregated and anonymised usage data helps us understand how Pakistani users interact with the platform — which game categories are most popular, where navigation friction exists, and how mobile performance can be improved across different device types and network conditions common in Pakistan's major cities.
b9gme does not sell personal data to third-party advertisers or data brokers. Personal data may be shared with the following categories of recipients under contractual data-processing agreements:
Given the international nature of b9gme's operations, your personal data may be transferred to, and stored in, countries other than your country of residence. Where personal data is transferred internationally, we ensure appropriate safeguards are in place — such as standard contractual clauses or equivalent mechanisms recognised under applicable data protection law — to protect your data during transit and storage.
Note for Pakistani Users: Data transferred from Pakistan may be subject to the laws of the destination country, which may differ from Pakistani law. b9gme applies consistent data security standards regardless of where data is stored or processed.
b9gme retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory and contractual obligations.
| Data Category | Typical Retention Period | Basis |
|---|---|---|
| Account & Registration Data | Duration of account + 5 years post-closure | Licensing / AML obligation |
| KYC Documents | 5 years post account closure | Regulatory requirement |
| Transaction Records | 5–7 years | AML / financial record obligation |
| Support Communications | 3 years from interaction date | Legitimate interests / dispute resolution |
| Usage & Analytics Data | Up to 24 months (aggregated) | Legitimate interests |
Retention periods may be extended where data is required for ongoing legal proceedings, regulatory investigations or fraud prevention purposes.
b9gme uses cookies and similar tracking technologies to operate the platform, remember your preferences and analyse usage patterns. The types of cookies used are:
Required for the platform to function. These cookies maintain your login state, session continuity and security tokens. They cannot be disabled without breaking core platform functionality.
Store your display preferences, language settings and odds format selection between sessions. Disabling these may affect your personalised experience on return visits.
Collect aggregated, anonymised data about how users navigate the platform — page load times, most-visited sections, feature adoption. This data informs platform improvements and does not identify you individually.
You may manage cookie preferences through your browser settings. Disabling essential cookies will impair platform functionality. Disabling analytics cookies will not affect your access to any services.
b9gme implements industry-standard technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration or disclosure. These measures include:
Your Responsibility: While we take robust measures to protect your account data on our side, the security of your login credentials — including your password — is your responsibility. Never share your password with anyone, including parties claiming to represent b9gme. Our staff will never ask for your password.
Subject to the applicable data protection laws of the jurisdiction under which b9gme is licensed, you may have the following rights in relation to your personal data. The availability of these rights may vary depending on the legal basis of processing and applicable law:
You have the right to request confirmation of whether b9gme holds personal data about you and, if so, to receive a copy of that data together with information about how it is processed.
Where personal data held by b9gme is inaccurate or incomplete, you have the right to request its correction. For account-registered details, certain corrections may require re-verification through our KYC process.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent (where consent is the processing basis). This right is subject to overriding obligations — data required for AML, regulatory or legal purposes may be retained for the periods specified in Section 07 regardless of a deletion request.
In certain circumstances — for example where you contest the accuracy of data — you may request that processing be restricted while the matter is resolved.
Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing. To opt out of promotional communications, use the unsubscribe mechanism in any marketing email or contact support directly.
If you believe your personal data is being processed in a manner inconsistent with this Privacy Policy or applicable data protection law, you have the right to lodge a complaint with the relevant data protection supervisory authority in the jurisdiction in which you reside or work.
Exercising Your Rights: To exercise any of the rights described above, please contact b9gme's support team via live chat or by email at [email protected]. We aim to respond to all data rights requests within thirty (30) days of receipt. Complex requests may require additional time, in which case we will inform you of the extended timeline.
b9gme does not knowingly collect, process or retain personal data belonging to individuals under the age of 18 — or the higher minimum age required under the operator's licensing jurisdiction or applicable local law. The platform is strictly for adults only.
Age verification is conducted through our KYC process. Where we become aware or have reasonable grounds to believe that an account has been opened by or on behalf of a minor, that account will be suspended immediately, associated data will be reviewed in line with our compliance obligations, and any balance may be withheld pending investigation.
If you are a parent or guardian and believe a minor under your care has created an account on b9gme, please contact our support team immediately.
Adults 18+ Only: This platform is for adult users only — or the higher minimum age required by the operator's licensing jurisdiction. 18+ does not imply that gambling is lawful in Pakistan. Users must independently verify local law before participating.
The b9gme platform integrates with third-party service providers including game studios, live dealer providers, sports data feeds, payment processors and identity verification services. These providers may process limited personal data as part of delivering their services to the platform.
All third-party providers operating as data processors are bound by data-processing agreements that prohibit them from using your personal data for their own purposes or sharing it with further parties without b9gme's authorisation.
b9gme does not operate or control external websites that may be linked to from the platform. This Privacy Policy applies solely to data processed by b9gme in connection with the platform's services. Any data you share with third-party websites is governed by their own privacy policies.
b9gme reserves the right to update this Privacy Policy at any time. Where changes are material — for example, a significant change in how we use personal data — we will notify registered users via email or via an in-platform notification on next login. The revised policy will take effect from the date specified in the notification.
The version date displayed at the top of this page indicates when the policy was last reviewed. Continued use of the platform following any update constitutes your acceptance of the revised Privacy Policy. If you disagree with any amendments, you should discontinue use of the platform and may request account closure through support.
For any questions, requests or complaints relating to this Privacy Policy or the handling of your personal data, please contact us through the following channels:
Live Chat: Available directly through the platform interface, 24 hours a day, 7 days a week, including Pakistan Standard Time evenings.
Email: [email protected] — please include your registered username and a clear description of your request.
Response Time: We aim to acknowledge all privacy-related communications within five (5) business days and to resolve them within thirty (30) days, except where legal complexity requires additional time.
If you are dissatisfied with our handling of a data privacy request or complaint, you may have the right to escalate the matter to the relevant data protection supervisory authority in the jurisdiction under which b9gme is licensed, or in your country of residence where applicable law permits. This is not legal advice — consult a qualified professional if you are uncertain of your rights.
Now that you understand how we handle your personal data, explore the rest of our platform. Read our full Terms & Conditions, review our responsible gambling resources, or visit the homepage. Adults 18+ only. Local laws apply.
🔞 18+ only. Gambling carries financial risk. Play responsibly and within your means.