Frequently Asked
Questions

Visit the b9gme platform and click the registration button. You will be asked to provide a valid email address, create a secure password, enter your date of birth and confirm your country of residence. Once you submit the registration form, you will receive a verification email — click the link inside to activate your account. The whole process takes under two minutes on mobile.

You must be at least 18 years of age — or the higher minimum age required by the operator's licensing jurisdiction — to create an account and use any services on b9gme. This is a strict requirement with no exceptions. Age is verified through our KYC process. Accounts found to belong to individuals under the minimum age will be closed immediately. Pakistani users should also be aware that local laws may impose additional restrictions beyond the platform's minimum age policy. This is not legal advice.

KYC (Know Your Customer) verification typically requires a government-issued photo ID — your CNIC (Computerised National Identity Card), passport or driving licence are commonly accepted. You will also need to provide proof of residential address, such as a utility bill or bank statement issued within the past three months. In some cases, proof of payment method ownership may also be requested. KYC must be completed before any withdrawal is processed.

No. b9gme strictly allows one account per individual. Opening duplicate accounts — even under a different email address or name — is a violation of our Terms & Conditions. Duplicate accounts will be merged or permanently closed at the operator's discretion, and any bonus funds associated with them may be forfeited. If you have accidentally created a second account, contact support immediately to resolve the situation before it affects your balance.

On the login screen, click "Forgot Password?" and enter the email address registered to your account. You will receive a password reset link within a few minutes — check your spam folder if it does not arrive in your inbox. Click the link, set a new strong password and log in as normal. If you no longer have access to your registered email address, contact our support team via live chat for account recovery assistance.

Yes, you can request an email address change through our support team. For security reasons, this process requires identity verification — you will need to confirm your registered name, date of birth and provide a KYC document before the change is actioned. Email changes cannot be processed via account settings alone; contact live chat or email [email protected] with your request and verification details.

Log in to your b9gme account and navigate to the Deposit section of your account wallet. Select a payment method from those currently available on the platform, enter the amount you wish to deposit in PKR, and follow the on-screen instructions to complete the transaction. Minimum and maximum deposit limits are displayed at the point of transaction. Your balance is updated as soon as the deposit is confirmed by the payment network.

Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are referenced as familiar Pakistani payment services for contextual purposes. The actual payment methods available on b9gme at any given time are shown in the platform's Deposit section and may vary. Payment provider names are used as familiar local references only — b9gme does not claim that any of these providers officially support, endorse or facilitate gambling transactions.

Withdrawal processing times vary depending on the payment method selected and whether your account has completed full KYC verification. Once approved by our compliance team, most withdrawals are processed within 24–72 hours. First-time withdrawals may take slightly longer due to mandatory identity verification checks. You will receive an email notification when your withdrawal has been processed from our side. Network delays on the receiving end are outside our control.

Yes, minimum and maximum withdrawal amounts apply and are displayed within the Withdrawal section of your account. Specific limits depend on the payment method you select. As a general guide, minimum withdrawal amounts are set to reflect practical processing thresholds — check the platform's current limits before submitting a request. Amounts below the minimum threshold cannot be processed until your balance reaches the required level.

Withdrawals may be placed on hold for several reasons: your KYC verification is incomplete or documents are pending review; an active bonus has wagering requirements that have not yet been completed; our compliance team has flagged the transaction for routine anti-money laundering review; or additional verification of your payment method is required. In all cases, our support team will contact you via your registered email address with details. Respond promptly to any documentation requests to avoid further delays.

As a general rule, b9gme's anti-money laundering policy requires that withdrawals be returned to the same payment method used for the corresponding deposit where technically possible. If your original deposit method is no longer available or accessible, contact our support team who will guide you through the alternative verification process required before an alternative withdrawal method can be approved. This policy protects all users from financial fraud.

b9gme covers a wide range of sports markets. Cricket is a particular focus — Pakistan national team matches, PSL (Pakistan Super League) games, T20 internationals and ICC tournament fixtures are all covered with pre-match and live in-play markets. Beyond cricket, the platform offers football, tennis, basketball, UFC/MMA and other major international sports. The full list of available markets is visible within the Sports section of the platform and may expand over time.

Live in-play betting allows you to place bets on a sporting event while it is already underway — for example, betting on the next wicket during a PSL match or on the next goal during a football game. Odds update in real time to reflect what is happening on the field. Some markets may be briefly suspended during key moments (such as a delivery being bowled) before reopening with updated prices. A stable internet connection is recommended for the best live betting experience.

b9gme's casino section includes slot games from multiple game studios, classic table games such as roulette, blackjack and baccarat, and a full live dealer casino with real-time streamed tables hosted by professional dealers. Game-specific return-to-player (RTP) percentages are disclosed where available. All casino games are subject to the same account terms, including responsible gambling limits and wagering contribution rates where bonuses are active.

Yes. b9gme is fully optimised for mobile browsers on both Android and iOS devices. The platform is designed to work smoothly on the types of smartphone connections common across Pakistan — including standard 4G networks in Karachi, Lahore, Islamabad, Rawalpindi and beyond. No app download is required to access the full platform from a mobile browser. Simply open the site in your preferred mobile browser and log in to your account as normal.

Sports bets are settled using official results declared by the governing body of the relevant sport. For cricket, this includes results as certified by the Pakistan Cricket Board (PCB), the International Cricket Council (ICC) and PSL governing authorities for franchise competitions. For other sports, equivalent official sources apply. Settlements are typically processed within a few hours of the event concluding. In the event of a dispute, b9gme's settlement decision is final subject to the formal review process outlined in our Terms & Conditions.

Welcome bonuses are typically triggered automatically upon your first qualifying deposit, or via a promotional code entered during the registration or deposit process. The specific steps depend on the current active promotion — details are always shown on the relevant promotion page before you claim. Make sure to read the full bonus terms, including the minimum qualifying deposit amount, wagering requirement and maximum bet limit during active bonus play, before proceeding.

A wagering requirement specifies how many times you must wager a bonus amount before any associated winnings become available for withdrawal. For example: a PKR 2,000 bonus with a 30× wagering requirement means you need to place a total of PKR 60,000 in qualifying bets before the bonus converts to real withdrawable funds. Game contribution rates affect progress — not all games contribute at 100%. Slots commonly contribute fully; live casino games often contribute at a reduced rate. Always check the specific terms of each offer.

Exceeding the maximum permitted bet while a bonus is active is a violation of bonus terms and can result in the forfeiture of the bonus and any winnings generated from it. The maximum bet limit during active bonus play is stated clearly in each promotion's specific terms — it is typically set at a fixed PKR amount per round or per spin. If you are unsure of the limit for your current bonus, check the Bonuses section of your account or contact support before placing your next bet.

No. Bonus funds cannot be withdrawn directly — they must first complete the applicable wagering requirement. Your account wallet will show separate real-money and bonus balances so you always know the status of each. Real-money funds that were not part of a bonus offer can typically be withdrawn at any time subject to KYC clearance and standard withdrawal conditions. If you prefer not to accept a bonus, check whether the promotion allows you to opt out before it is credited.

Yes. All bonuses on b9gme have a validity window — typically between 7 and 30 days from the date the bonus is credited to your account. If the wagering requirement is not completed before the bonus expires, the bonus balance and any associated winnings will be removed automatically. The remaining validity period for any active bonus is visible in the Bonuses section of your account dashboard. Make sure to check this before you start playing to plan your sessions accordingly.

b9gme periodically runs promotions timed around major sporting events and Pakistani cultural occasions — including PSL season, ICC tournament windows and other significant cricket fixtures. These limited-time offers are announced through the platform's promotions page and via email notifications to opted-in users. Check the Promotions section of the platform regularly during active tournament periods for the latest offers. All promotional terms apply and are stated in full on the relevant offer page.

b9gme protects accounts through 256-bit SSL encryption on all data in transit, two-factor authentication (2FA) which is available and strongly recommended, and session monitoring that flags unusual access patterns. All login attempts are logged. If we detect activity that appears inconsistent with your normal account usage, we may temporarily restrict access and contact you for verification. We strongly recommend enabling 2FA in your account settings and using a unique, strong password not shared with any other service.

b9gme provides a full suite of responsible gambling tools accessible from your account dashboard: deposit limits (daily, weekly, monthly), loss limits, session time limits, reality check notifications, cool-off periods (24 hours to 7 days) and self-exclusion (from one week to permanent). Reducing a limit takes effect immediately. Increasing a limit may require a 24-hour cooling period before it applies. For a full overview of these tools, visit our dedicated Responsible Gambling page.

Log in to your account and go to Account > Settings > Responsible Gambling, then select Self-Exclusion and choose your preferred duration: 1 week, 1 month, 6 months or permanent. The exclusion takes effect immediately upon confirmation. If you are unable to log in, contact our support team via live chat or at [email protected] with your registered username and the message "I want to self-exclude" — we will action this without requiring account access. Permanent exclusion cannot be reversed.

b9gme operates under international licensing arrangements. The platform is not licensed, regulated or endorsed by any Pakistani authority — including the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan or any provincial government body. Pakistani users access the platform at their own discretion and must satisfy themselves that doing so is lawful under applicable local law. This is not legal advice. Consult a qualified legal professional if you are uncertain of your legal position.

If you believe your b9gme account has been accessed without your authorisation, act immediately: change your password using the "Forgot Password?" function on the login page, then contact our support team via live chat to report the incident. Provide your registered email address and a brief description of the suspicious activity. Our security team will review recent account activity, lock the account if necessary and guide you through the recovery process. Do not share your login details with anyone, including parties claiming to represent b9gme.

Log in and navigate to Account > Settings > Responsible Gambling > Deposit Limits. Choose a daily, weekly or monthly limit, enter the maximum PKR amount you wish to deposit over that period, and confirm. The limit takes effect immediately — once reached, no further deposits will be accepted until the period resets. We recommend setting a deposit limit before your very first session, not after you have already spent more than planned. Reducing the limit applies straight away; increasing it may require a 24-hour waiting period.